We want you to be happy with what you bought from Car Safety. If something isn't right, get in touch and we'll sort it out.
Change of mind
You may return most items within 30 days of delivery for a refund or exchange, provided the item is unused, in its original packaging and in resalable condition. Return postage for change-of-mind returns is at your own cost.
Items we can't accept back for change of mind
For hygiene and safety reasons, we cannot accept change-of-mind returns on first aid and wound care products (including hemostatic gauze) once the sealed packaging has been opened. Sealed, unopened packs can be returned within the 30-day window.
Faulty, damaged or incorrect items
If an item arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery with your order number and photos. We will cover return postage and provide a replacement or full refund.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
How to start a return
Email us at mirallycompany@gmail.com with your order number and a description of the issue. We'll reply with return instructions and the return address. Please don't send anything back before contacting us.
New Zealand returns
Returns from New Zealand follow the same 30-day window. Return postage to our Australian warehouse is at your cost for change-of-mind returns, and covered by us for faulty or incorrect items. New Zealand customers also have rights under the Consumer Guarantees Act, which this policy does not limit.
Refund timing
Once we receive and inspect your return, we'll process the refund to your original payment method within 5 business days. Depending on your bank, it may take a further 3-10 business days to appear on your statement. Original shipping charges are not refunded on change-of-mind returns.