Shipping

All orders ship from our warehouse in Australia — nothing is sent from overseas.

Dispatch

Orders placed before 2pm on a business day are dispatched the same day. Orders placed later, or on weekends and public holidays, go out the next business day.

Delivery times

Australian metro areas: 1-2 business days
Australian regional areas: 2-4 business days
New Zealand: 5-8 business days

Delivery times are counted from dispatch.

Shipping costs

Shipping is calculated at checkout based on your delivery address, and the exact cost is shown before you pay.

Tracking

You'll receive a confirmation email with tracking details once your order is dispatched. If you haven't received tracking within 2 business days of ordering, please contact us at mirallycompany@gmail.com.

Delays

Occasionally deliveries are delayed by courier backlogs or weather. We'll keep you informed if we're aware of a delay affecting your order. If your parcel hasn't arrived within 10 business days of dispatch, contact us and we'll investigate or arrange a replacement or refund.

Incorrect addresses

Please check your delivery address carefully at checkout. We can't be responsible for parcels delivered to an incorrect address supplied at the time of order, though we'll do what we can to help recover them.

New Zealand orders

We ship to New Zealand from our Australian warehouse. Any duties or import taxes charged on arrival in New Zealand are the customer's responsibility and are not included in the price shown at checkout.