Refund policy

--- We have a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. You'll need your receipt or proof of purchase.

To start a return, contact us at mirallycompany@gmail.com. Do not send items back without first requesting a return — unrequested returns will not be accepted.

Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Damages and Issues Please inspect your order on arrival and contact us immediately if your item is defective, damaged, or incorrect so we can resolve it promptly.

Exceptions We do not accept returns on sale items or gift cards. For hygiene reasons, opened first aid products (such as hemostatic gauze) cannot be returned unless faulty.

Refunds Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Allow additional time for your bank to process.

If more than 15 business days have passed since your refund was approved, contact us at mirallycompany@gmail.com.